Paul Rutter from RISMedia wrote, “The 5 C’s of Team Success.” in April, 2007. The article addresses teamwork from the perspective of a company and how the management team can build a winning team using the 5 C’s. Of course, these principles apply to building success with your team – any business team including a real estate agent team.
- Build COMMUNITY – This starts with the leadership team always. A new member to the team/company must feel welcomed and feel a part of the group immediately. Do you have a system of welcoming and acknowledging a new team member? Some ideas: a welcome card mailed to their home: get their bio and background and publish it in your next meeting agenda: introduce them at a sales meeting. Assign a transition buddy to help with questions and orientation to the office. Conduct a formal branch/team orientation.
- Encourage COOPERATION – Do you have common goals for the team/office and is everyone aware of them? Do you encourage participation in meetings? How about asking a team member to run the next team meeting or conduct a training class? Do you have a feedback mechanism in place – suggestion box, advisory board, forum?
- Support COORDINATION – Ensure everyone is clear about expectations, job performance and specific roles and responsibilities. What are your methods of communication? Team/sales meetings, email, website/blog/intranet, written documents?
- Promote COMMUNICATION – Clear, open, two-way communication is vital to any relationship and organization.
- Offer continuous COACHING – Everyone benefits from ongoing coaching and training. It’s more than accountability – it’s a way to relate to your team members and show how much you care about and support their individual success
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